"You had me at hello." That's how I felt when Mario Matulich, Executive Director of Customer Management Practice, took the stage to open Customer Contact Week in Las Vegas with the following line: "Great customer service is no longer a differentiator. It's expected."
Customer Service Professionals Gather In Las Vegas For CEX ... And Much More
Forbes - 24 Jun 2018 13:00
"You had me at hello." That's how I felt when Mario Matulich, Executive Director of Customer Management Practice, took the stage to open Customer Contact Week in Las Vegas with the following line: "Great customer service is no longer a differentiator. It's expected."
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